Nobel Prize–winning economist Robert Solow famously noted, “You can see the computer age everywhere but in the productivity statistics. Businesses— indeed, societies—cannot afford another 30-year wait for significantly better productivity.

They need gains on the order of 20 percent or more, and they need them much sooner. But the problem now, as a generation ago, is that organisations too often over invest in technology while underinvesting in the human capabilities needed to make it useful.”